You've got questions. I've got answers!
In order to best accommodate you in the most expeditious manner possible, I've outlined a few guidelines to make the ordering process smooth like butter.
Beginning JULY 5:
Do you offer pick-up?
Yes. Tuesdays and Sundays at The Commissary, located at 250 East Main St, in the historic Sibley building. You can park and come inside. If you do this, when you come inside, walk straight to the back. You will see a pick-up window. That is where you can pick up your order. Please have your order form/receipt with you. (you can pull it up on your phone)
Can I drive-up to pick up my order? Yes. You also have the option to drive up and I can meet you outside with your order. Please indicate this at order time, along with your preferred time and I will do what I can to accommodate you.
Do you deliver? Yes. Delivery is available 6 days a week during the summer months. At least 24-hour advance notice required. An express fee of $10 will be charged in addition to delivery charge for same day delivery service. (express fee varies on area of delivery)
What is your delivery fee? Free delivery for orders over $150. Otherwise, delivery is a flat $5 in the city, $10 outside of city limits.
When can I order? Anytime you like! But keep in mind that pick-up is only available on Tuesdays and Sundays.
What does that mean for me? It means you have until Sunday at 12p to place an order for pick-up on Tuesday.
Do you offer any other pick-up times? Yes. Sundays. You have until Tuesday at 12 to place an order for pick-up on Sunday.
Do you ship? Yes. On Tuesdays. Cookies boxes are shipped via Priority and arrive within 2-3 business days.
What is the deadline to place a shipping order? Sunday by 12p.
What is your REFUND POLICY: No likey? I'll refund your money. No questions asked. No judgement passed...well, I may judge you a lil.'
Exceptions: all shipping orders come with insurance. I will not refund lost orders, but I will work with you on finding it. No matter what happens I will not leave you out there to figure it out alone.
One last note about refund policy: I like people, but I do not suffer fools or tricksters lightly. DO NOT play with me and my refund policy. :) Thanks.
I don't see anything I want to order. Can I customize my order? Yep! But it's going to cost ya. (price varies per order)
How big are your cookies? 2", 3.5", 5" (please see sizing guide below for a general idea of cookie size)
*Don't see something you like? Tell me! I can customize a cookie to your specifications.
I want to order, but I don't see the cookies I want. I run seasonal and weekly specials and promos. If you don't see what you want, it's likely that the special has ended. Please choose something else. :)
How can I pay? There are several ways, but the preferable way is the website. In the event that you cannot pay via the website you can pay:
Paypal: The Brown Sugar Co
How can I get a discount? You can't, but thanks for asking. :)
Do you offer corporate packages? Absolutely! Please contact me directly about your request.
What is a Quotkie? Quotkies are a great way to advertise your business, or show appreciation to your staff. They're also a great to order for themed parties, baby showers, etc. See example below:
Do you offer anything other than cookies? At this time, no.
Are you certified? Yes. I have a health permit from the Monroe County Dept of Public Health
What are your COVID precautions? I offer individually wrapped cookies and pick-up service.
Where else can I find you? At various farmer's markets and pop-up markets around town. You can also find me at Abundance Co-op; Rochester's only community owned grocery store. I am also at The Commissary.
But do you have a permanent location? Yes. The Commissary Kitchen, located inside of Main on Mercantile. 250 East Main St.
I am experiencing technical difficulties? Please message me via Instagram or Facebook at: thebrownsugaco